Terms & Conditions

Our collection, recycling and data destruction services are designed for businesses, schools, public sector bodies, charities and other organisations. Domestic (household) customers are welcome to contact us, but domestic collections are chargeable or handled as a ship-in service under a unique job ticket rather than under our standard free-collection terms — we will confirm which applies before you commit to anything.

You must be at least 18 years old and authorised to act for your organisation to book a service with us.

• You may use this website for lawful purposes only, including researching our services, requesting a quotation and booking a collection.
• Content on this website — including text, logos, images, process diagrams and certificate samples — belongs to us or our licensors and is protected by copyright and other intellectual property law. You may view and print pages for your own reference; you may not copy, republish or reuse our content commercially without our written permission.
• You must not misuse the website: no attempting to gain unauthorised access to our systems, introducing viruses or malicious code, scraping content at scale, or using the booking form to submit false, fraudulent or abusive enquiries.
• We try to keep the website accurate and available, but we do not guarantee it will be uninterrupted, error-free or available at all times, and we may suspend or change it — including for maintenance — without notice.
• Our website may link to third-party sites, including certification bodies and partner organisations. We are not responsible for the content or availability of external websites.

• Quotations are based on the information you give us about the equipment, quantities, condition, access and location. If the actual collection differs materially from what you described, we may revise the quotation before proceeding, and will confirm any change with you first.
• A booking is confirmed once we accept it and, where a charge applies, once any required payment terms are agreed. We will confirm your collection date, and standard collections are typically arranged within a week of booking, subject to availability; same-day, out-of-hours and weekend collections are available by arrangement.
• Please give us accurate contact, site-access and equipment details. Inaccurate information may cause delays or a revised quotation on the day.
• Where a site survey is needed for a larger or more complex project, findings from that survey take precedence over an initial estimate.

We offer free collection UK-wide where a collection meets our qualifying criteria. To keep this fair and transparent:

• Free collection is generally available for 20 or more qualifying items that are no more than four years old, collected from a single business address in England, Scotland or Wales.
• Printers, keyboards and monitors do not count towards the 20-item qualifying threshold. They can be included as part of a qualifying collection, but they are not counted when we assess whether the 20-item minimum has been met.
• CRT monitors, plasma screens and large interactive screens (e.g. interactive whiteboards) are chargeable items due to the specialist handling and disposal route they require, even where the rest of your collection qualifies for free collection.
• If you have fewer than 20 qualifying items, older equipment, or a mix that includes chargeable items, this does not automatically mean a charge applies. Send us your equipment list and postcode and we will assess it and confirm your options before you commit to anything.
• Eligibility is assessed at the point of quotation based on the information provided. If the equipment presented on collection day differs from what qualified the booking for free collection, we will let you know before proceeding and agree revised terms with you.

• You are responsible for making sure equipment is ready, safely accessible and, where relevant, identified for collection at the agreed time.
• Our collections are carried out by our own directly employed, BS 7858:2019 security-vetted staff, using our own GPS-tracked vehicles. We do not subcontract collections to third-party couriers.
• On collection, our team will count and log the items collected and complete your Waste Transfer Note, Duty of Care documentation and, where required, Hazardous Waste Consignment Note on-site through our ITAD portal. Please check the quantities and details before signing — this record is the basis for your compliance paperwork.
• If a collection cannot go ahead as booked — for example, no safe access, no one available to release equipment, or a significant mismatch with what was quoted — we will try to agree a solution on the spot; where that is not possible, a rescheduled visit or a revised quotation may be needed, and an aborted-collection charge may apply where we have attended and equipment was not made available as arranged.

• Legal responsibility for equipment transfers to us at the point our Waste Transfer Note (and, where applicable, Hazardous Waste Consignment Note) is signed on collection.
• You confirm that you are legally entitled to dispose of the equipment you present for collection, and that it is free of any third-party ownership claim, lease obligation, lien or finance agreement — or that you have the necessary authority or consent to dispose of it. Please tell us before collection if any items are leased, rented or otherwise not owned outright by you.
• Once collection is complete, we determine the appropriate route for each item — reuse, remarketing, recycling or secure destruction — based on our own assessment of condition, security and market value, in line with our environmental and data-security obligations.

• Where equipment we collect holds data, we process, erase or destroy that data as agreed at booking, to NIST 800-88 (Clear or Purge) or HMG Infosec Standard No. 5, or by physical destruction to BS EN 15713 where required — all carried out by BS 7858 security-vetted staff.
• Where you ask us to handle equipment containing personal data relating to your employees, customers or other individuals, you remain the data controller for that data and we act as your data processor, working within the agreed service scope. Our respective data protection responsibilities are set out in full in our Privacy Policy and, where one is in place, our data processing agreement with you.
• You are responsible for making sure you have the lawful basis and authority needed to instruct us to handle, erase or destroy any data-bearing equipment you send us.
• We aim to issue your data destruction certificate, WEEE certificate and asset audit report within five working days of processing, with an ESG report available on request.

• Some working equipment may have residual value. Where equipment is assessed as suitable for remarketing or reuse — typically equipment under two years old, or larger volumes of equipment up to four years old, in suitable condition — we may offer a rebate or collection offset instead of, or alongside, recycling.
• Any rebate or valuation is an estimate until the equipment has been received, inspected, data-sanitised and graded at our facility. The final rebate may differ from an initial estimate if the condition, specification or function of the equipment differs from what was described, or if market values change between quotation and processing.
• Where equipment is found on inspection to be unsuitable for reuse or remarketing — for example due to physical damage, missing components or failed data erasure — it will be processed through the appropriate recycling or destruction route instead, and any rebate will be adjusted accordingly.
• We are not obliged to offer a rebate on any item, and reserve the right to recycle or securely destroy equipment where reuse or remarketing is not appropriate or not requested.

• Where a service is chargeable — including domestic collections, CRT/plasma/large interactive screens, collections that do not meet the free-collection criteria, or additional services such as on-site shredding, data centre decommissioning or IT relocation — we will confirm pricing in your quotation before you book.
• Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. We reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend further services until overdue amounts are settled.
• All prices are quoted exclusive of VAT unless stated otherwise. VAT is charged at the applicable rate.

• You can cancel or reschedule a booked collection at any time by contacting us on 0333 015 3501 or info@computeritdisposals.co.uk. There’s no charge for cancelling or rescheduling.
• We just ask for as much notice as you can give us, so we can offer the slot to another customer and keep our collection rounds running efficiently.
• If our team arrives on site and the collection can’t go ahead — for example, because equipment isn’t ready or no one is available to release it — we’ll always try to sort it out on the spot or agree a new date with you. Repeated no-shows may mean we ask you to reconfirm access before we schedule a further attempt, but this is about making sure the visit works for both sides, not a penalty.
• We may occasionally need to reschedule a collection ourselves — for example due to vehicle availability or weather — and we’ll give you as much notice as possible along with a new proposed date.

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.
• Subject to the paragraph above, our total liability arising out of or in connection with a collection or service, whether in contract, tort (including negligence) or otherwise, is limited to the total charges paid by you for the service giving rise to the claim, and we are not liable for indirect or consequential loss, including loss of profit, business, contracts, anticipated savings, or data (other than data on equipment we are contracted to destroy, which is addressed under Data Destruction above).
• We hold public liability, products liability, employers’ liability and professional indemnity insurance, and certificates are available for supplier onboarding on request.
• We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including extreme weather, road closures, vehicle breakdown, or acts of third parties, and will let you know as soon as reasonably possible if this affects your collection.

If something has not gone the way it should, please tell us — most issues can be resolved quickly by contacting info@computeritdisposals.co.uk or 0333 015 3501 with your collection reference. We will acknowledge your complaint promptly and aim to investigate and respond within 10 working days. Contacting us first does not affect any other right you may have.

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK, mandatory local consumer protections may also apply.

We may update these terms from time to time — for example to reflect changes to our services, standards we work to, or the law. The current version is always published here with a revised version number and effective date, shown in the document control line at the top of this page. Terms in force at the time you book a specific collection apply to that collection; where a change is material and affects an active account or agreement, we will notify you through an appropriate channel.

If you have a privacy question, wish to exercise a right, or want to update your communication preferences, contact us: